Questions, problems, purchases, parents' requests:
We answer in English or Turkish, usually within 3 working days.
Before you write
Please include your Player ID. In the game, open Settings → Account and tap your Player ID to copy it. It helps us find your account without asking for any personal information. Also tell us your phone model and the game version (shown at the bottom of Settings).
Common questions
I lost my progress / I have a new phone
Your progress is backed up to the cloud for the account on your phone. If you reinstall on the same phone it comes back by itself. A guest account is tied to the phone; on a new phone it can only move once the account is linked to Apple or Google (linking is coming). If you have your old Player ID, write to us.
A purchase did not arrive
Close and reopen the game while connected to the internet: the purchase is checked and delivered then, and is never lost. Season pass and outfits can be restored in Settings → Family and purchases → Restore purchases. Still missing? Send us your Player ID and the order number from your Google Play or Apple receipt.
Refunds
Refunds are handled by the store: on Android through Google Play, on iPhone through Apple.
For parents: purchases, age and online play
- Players under 13 need a grown-up's answer before every purchase.
- In Settings → Family and purchases (behind the grown-up check) you can set a monthly spending limit, turn purchases off, or change the age setting.
- Ads are optional rewarded videos only and are never personalised.
- Players under 13 cannot type messages; they use ready-made phrases and pictures. Typed messages are never sent to strangers online.
- Going online with players you don't know asks a grown-up's question first; it can be switched off from the in-game phone.
- You can also use Google Family Link or Apple Screen Time / Ask to Buy.
Report a player, a name or a club
Email us the name you saw (and the club, if any), where you saw it and, if you can, a screenshot. We review reports and remove names that break our rules.
Delete your account and data
You, or your parent or guardian, can ask us to delete your Mild & Wild account and all the data linked to it at any time.
- Open the game and go to Settings → Account. Tap your Player ID to copy it.
- Send an email to admin@qoopgames.com with the subject
Delete my accountand paste your Player ID in the message. If you can no longer open the game, tell us roughly when you last played and on which phone; we will do our best to find the account. - We may ask a short question to make sure the request comes from the account's player or their parent.
- We delete the account within 30 days and email you when it is done.
What is deleted: the anonymous account (player ID), your cloud save (progress, animals, castle, outfits, gems and coins), your nickname, player card, friends list and requests, club membership (and the club, if you were its only member), and raid and contest records.
What may be kept: records of purchases (product, date and store transaction ID, with no name or card details) for as long as tax and consumer laws require, and nothing else. Gems and items that were bought cannot be refunded by deleting the account.
Only the data on the phone: uninstalling the game removes the data stored on the phone, but not the cloud backup. To remove both, ask for deletion as above.
Privacy
Read our Privacy Policy (Türkçe).